At our Salon, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Un-Stripped experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.
Please keep in mind we are located upstairs at 825 Main Street, Martinez, Ca 94553. We are above the restaurant Sal's. You will see our white door at the right of the building. Please keep in mind we do not have an elevator, but do have a hand rail per ADA compliance.
If you have experienced over 70% of lash loss or are past your 3 week fill window, it will be considered a new set due to the amount of time it takes and the need to rush our work. A good tip, if you can count how many lashes you have left it is a new set. Please book accordingly, or notify your technician.
Skin allergies are extremely rare and your safety and care are the utmost concern. Only the highest quality products and the most up-to-date techniques, certifications, licensing, and sanitation protocols in the industry are used. Un-Stripped Lash + Brow Bar is not liable for a reaction due to any of the products used during your service. If you are concerned, a patch test several days before your appointment is recommended.
If you experience a major loss of lash extensions within the first 72 hours, or an allergic reaction, please do not hesitate to contact us within the 72 hour period. We will provide a complimentary 30-minute service to fix/remove the lashes. Refunds will not be granted unless otherwise noted (Exception on defaulted retail products). Services are charged based on the time and products used and can be affected by your lifestyle, aftercare, and body chemistry.
Please arrive with no guests, children or pets as our salon is small and space is limited. We work with sharp tools around the eyes, small objects, chemicals, and have an unmonitored staircase that can be deemed unsafe for small children or unconfined pets if ingested, disturbed, or unwatched. We are strictly focused on your service, and are not responsible for monitoring or disciplining children. Remember most of our services require your eyes to be closed. Pets are strictly prohibited in the salon environment unless the animal is a registered service animal. No emotional support animals per California State Board of barbering and Cosmetology and Contra Costa Environmental Health regulations. Un-Stripped Lash + Brow Bar is not liable for any injury caused to your pet during your service, and has the right to refuse service if other arrangements cannot be made. It is best to leave them at home!
Initial 6-8 week touch ups are not included in the initial ombre, nano realism, or brow correction service. They must be booked and purchased separately, as we can not guarantee your body chemistry, healing, or skin reaction. We try our best to avoid the need for a touch up during the initial session, but oily skin, being a model for an artist in training, or lips do tend to need a 6-8 touch up.
Cash, Mastercard, Visa, and ApplePay accepted.
