At our Salon, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Un-Stripped experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.
Please try to arrive 5 - 10 minutes early to allow time to unwind and fill out the necessary forms to receive your service.
If you arrive late, your session may be shortened or could be canceled in order to accommodate the appointments following yours. Depending on how late you arrive, your technician will determine if there is enough time to fulfill your appointment. Regardless of the length of the service actually received, you will be responsible for the full service price. Please plan accordingly, and if you are running late please notify your technician as soon as you can.
CANCELLATION/NO SHOW POLICY
What You Need to Know
To be effective and fair to all clients, a 24 hours notice is required to cancel your appointment. If you do not give 24 hours notice or no call, no show your appointment with a cancelation notice, you will be charged 100% of the cost of your service to the card on file. A card on file is required to book an appointment, but if for some reason there is no card on file, the fee will be applied at your next appointment.
Please keep in mind our technicians are not employees, services booked is our income, and a late cancellation or no show prevents us from filling the spot.
OTHER THINGS TO KNOW
EXTREME LASH LOSS
If you have experienced over 70% of lash loss or are past your 3 week fill window, it will be considered a new set due to the amount of time it takes and the need to rush our work. A good tip, if you can count how many lashes you have left it is a new set. Please book accordingly, or notify your technician.
Skin allergies are extremely rare and your safety and care are the utmost concern. Only the highest quality products and the most up-to-date techniques, certifications, licensing, and sanitation protocols in the industry are used. Un-Stripped Lash + Brow Bar is not liable for a reaction due to any of the products used during your service. If you are concerned, a patch test several days before your appointment is recommended.
If you experience a major loss of lash extensions within the first 72 hours, or an allergic reaction, please do not hesitate to contact us within the 72 hour period. We will provide a complimentary 30-minute service to fix/remove the lashes.
Cash, Mastercard, Visa, PayPal, and Venmo accepted.
Refunds will not be granted unless otherwise noted (Exception on defaulted retail products). Services are charged based on the time and products used and can be affected by your lifestyle, aftercare, and body chemistry.
Please arrive with no guests or children as our salon is small and space is limited.